Holds & Reserved Inventory

What are holds?

A hold reserves a block of tickets or seats so they cannot be purchased through the public storefront. Common uses:

• Sponsor or partner reserved blocks
• Group sales pending contract confirmation
• Internal use (press, staff, comps)

Note

The holds workflow in Stadli is currently being confirmed. The steps below describe the most common approach — contact Stadli support to confirm the current workflow for your account.

Holding seats via seat status

The most direct way to hold individual seats:

1. Go to Admin > Seats > [Section] > [Row].
2. Open the seat you want to hold.
3. Change the Status to Blocked.
4. Click Save.

A Blocked seat does not appear as available to buyers. To release the hold, set the status back to Available.

Holding inventory via promotion codes

For holding a block of seats with a sponsor code (the sponsor redeems the code to access their block):

1. Create a price level at $0 (or the agreed sponsor price).
2. Create a promotion with a unique code that unlocks that price level.
3. Assign the block’s inventory to the promo-gated price level.
4. Share the code with the sponsor or group.

When the code is entered at checkout, the sponsor’s block becomes accessible at the correct price.

Releasing a hold

• Seat-based hold: Set seat status back to Available.
• Promo-based hold: Archive the promotion code, or reduce the code’s per-user limit to 0.

What could go wrong

• “Held seats are showing as available to buyers” — Confirm the seat status is set to Blocked, not just removed from a price level.
• “I can’t tell which seats are on hold” — Use the inventory grid (Admin > Inventory) to review seat statuses by section.

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Seat status management | Promotion codes | Inventory & price levels